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MYA FINITY

Refund policy

Last updated 2 October 2026

We want you to be happy with what you buy. This policy explains when we refund a purchase and how to ask for one.

1. Before setup starts

If you change your mind before our team has started customising or setting up your product, you can cancel for a full refund. Setup normally starts after we have contacted you and received your details, so tell us as soon as possible, ideally within 48 hours of payment.

2. After setup has started

We will refund you, in full or in part, if:

  • we cannot deliver the product as described on its product page;
  • a technical problem on our side prevents delivery and we cannot fix it in reasonable time; or
  • we and you agree a refund is the fair outcome.

A partial refund reflects the work already completed.

3. What we don’t refund

  • A product that has been delivered and matches its description.
  • Third-party costs paid on your behalf, such as domains, hosting, licences or app-store fees.
  • Extra work you asked for beyond the product description, once completed.

4. How to request a refund

  • Email us within 30 days of payment with your order number and the reason for your request.
  • We review every request within 5 working days and tell you the outcome.
  • Approved refunds are made to your original payment method within 7–10 working days.

5. Your legal rights

This policy does not affect your statutory rights as a consumer under UK law.

6. Resolving problems

If something isn’t right, please contact us first. We will work with you to fix it. If we can’t agree, disputes are handled as set out in our terms of use.

Contact

MYA FINITY LTD, United Kingdom. Email hello@myafinity.org.