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Refund Policy

Last updated: January 1, 2024

1. Our Commitment

At MYA FINITY LTD, we are committed to delivering high-quality IT solutions and services. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Service Categories

2.1 Development Services

For custom software development, website development, and mobile app development projects:

  • Refunds are available for work not yet commenced within 48 hours of payment.
  • Partial refunds may be considered for work completed but not meeting agreed specifications.
  • No refunds for completed milestones that meet project requirements.

2.2 Consulting Services

For business consulting and advisory services:

  • Refunds are available if the consultation is cancelled 24 hours before the scheduled time.
  • No refunds for completed consulting sessions.
  • Rescheduling is allowed up to 24 hours in advance.

2.3 Digital Marketing Services

For marketing campaigns and related services:

  • Setup fees are non-refundable once work has commenced.
  • Monthly service fees may be prorated for early termination.
  • Ad spend and third-party costs are non-refundable.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Services were not delivered as specified in the service agreement.
  • Project cancellation before work commencement.
  • Mutual agreement between both parties to terminate the project.

4. Non-Refundable Items

The following are generally non-refundable:

  • Third-party licenses, subscriptions, or services purchased on your behalf.
  • Domain registrations and hosting fees.
  • Completed work that meets project specifications.
  • Time spent on research, planning, and consultation.
  • Emergency or rush service fees.

5. Refund Process

To request a refund:

  1. Contact us at [email protected] within 30 days of payment.
  2. Provide your project details, invoice number, and reason for the refund request.
  3. We will review your request within 5 business days.
  4. If approved, refunds will be processed within 7-10 business days and issued to your original payment method.

6. Contact Information

For refund requests or questions about this policy, please contact us:

MYA FINITY LTD

Email: [email protected]